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"Carol, G’day. Hope the week went well for you. I wanted to send you a more personalized thank you rather than an impersonalized e-mail….it is what it is. My thank you being so late, already. This was my first priority before the day is up to convey that you have had an impact on me from the start. Your caring and empathy is a rarity. I am so fortunate that I have befriended you along the way. Your excellent services still continues almost 1 year after my dearly departed. It shows that you are committed and dedicated…good at what you do [above & beyond]. You speak well for your company… an asset! You rock. All the best & cont’d success."

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"Dear Amelia M. Barquez, In April this year, I met you at the office where you work. At that time I asked you “I want to look at the crematory where my daughter was cremated seven years ago.” Despite our sudden request you readily guided us to the facilities. My daughter was a student at the state university and loved San Francisco very much. I came quickly from Japan alone hearing the sudden news of my daughter’s death. I was going to go to the crematory with my daughter after the funeral at the ceremony hall. However, I didn’t go because the staff of the ceremony hall said I should not go. They said they had seen the woman who came from Japan alone and became crazy. Her husband was killed. For a long time, I had regretted the fact that I made my daughter go alone. And I was thinking that I have to go to the crematory someday. Because in Japan it’s common for family members and relatives to go to the crematory and then pick up ashes. I imagined the crematory to be a facility like a huge waste treatment center. However I had been ready to see anything. I was very surprised because there was a small, lovely church in the place that you had guided. There were a lot of waterfalls in the beautiful pond near the wide lawn. I thought that my daughter accepted this place. I was sure that you treated my daughter tenderly. I never forget your kindness. Thank you very much."

"Dear Mr. Varner, Now that activities connected with the death of my sister have diminished somewhat, I want to take the opportunity to thank you and your wonderful Cypress Lawn staff for the thoughtful and compassionate arrangements performed for her. Both the funeral and burial services were carefully executed with impeccable timing and performance. Amelia Barquez, Sandy Guest and Philip Johnson were outstanding in their areas of responsibility. I can only hope that future arrangements for other family members would be performed as well as the experience I encountered for Gloria. I will always be comforted by the dignified and respectful behavior of Cypress Lawn staff during a difficult period."

"Dear Selena and the Cypress Lawn team, Thank you so much for graciously co-sponsoring our evening of remembrance memorial service. It was a pleasure to work with such a tremendous team of professionals in such a beautiful venue. We so appreciate the generosity you have bestowed towards our Pathways staff and our community of grievers. We value and respect your work and hope to have the privilege of working with your team on future events. On behalf of the family of my late mother, I would like to thank you for the compassionate, caring, and excellent services that we received from you. Please extend our thanks to Rosalie Manalo who was so gracious and caring in helping us with the decisions we had to do to make mother’s funeral services memorable and special. Please extend also our thanks to Phil Johnson and the staff for being so caring and compassionate. He made sure that whatever help we needed was taken care of in the most expeditious manner. His caring personality helped ease some of the pain of grieving that we were going through. Thank you also to MaryAnn Cruz for taking care of mother – she was so helpful. Many, many thanks for everything. Your facility is beautiful and your services are excellent."

"Dear Amelia, On behalf of my family, we would like to thank you … for all the wonderful assistance you provided us… Your caring ways and genuine concern greatly helped us in our time of need. We also thank you for the card tribute which you sent which shall forever have a place in our hearts. It has been a sincere pleasure having you at our side. We would like to take this opportunity to express our sincere gratitude for the service and support received from your staff during those hard moments for us. We will not forget the kindness and professionalism of every single staff member and we will not hesitate to recommend your company to friends and the rest of our family… … In my dealings with Cypress Lawn, I was assisted by Kim Wong. He was very patient and responsive in the months that it took to finalize all the arrangements I was making. I just wanted to express my thanks to him and advise you of how well he treated me and my concerns."

"Dear Mr. Varner, It is with our sincerest gratitude and appreciation that we highly commend the outstanding service and true professionalism that your officers and staff had extended our family during the funeral of my husband… The remarkable service extended to us by Rosalie Manalo, whose attention to details and extraordinary assistance, has made all arrangements smooth and problem-free … Philip Johnson, whose competence and kind accommodation skillfully managed the wake services with utmost care and attention to our family’s needs… Your first class Tiffany Chapel, Reception Center, and interment grounds bespeak of the employees that maintain the pristine beauty of Cypress Lawn. Our family will always remember the meaningful memorial ceremony amidst the pain of our great loss… Thank you so much for making the funeral service and interment of my husband very beautiful."