"Dear Mr. Varner,
On behalf of my family and my recently deceased mother . . . we would like to commend the outstanding support and detailed kindness of the entire staff of Cypress Lawn. Most especially, we would like to recognize Carol Bass and Herman Lopez for their collective efforts. Our memorial services from start to finish was executed perfectly with their thoughtful planning and genuine care and support. I am and will be forever be grateful to Cypress Lawn and have much comfort knowing my mother is at rest with her husband."